Refund policy

REFUND AND RETURNS POLICY

Our 30-Day Guarantee

We stand behind the Wildly pendant completely. If you have used the pendant for a minimum of 14 days and are not satisfied with the results, we will issue a full refund within 30 days of your delivery date.

To be eligible for a refund the following conditions apply:

Your refund request must be submitted within 30 days of your confirmed delivery date. Requests submitted after this window cannot be accepted.

You must contact our support team at trywildly@outlook.com before initiating any return or refund. Refund requests made directly through your payment provider or bank without contacting us first may delay the process significantly.

The pendant must have been worn by your dog for a minimum of 14 consecutive days. The product requires time to build an effective barrier and we ask that you give it a fair trial period before requesting a refund.

What Is Not Covered

Refunds are not available in the following circumstances:

Orders where the pendant has been worn for fewer than 14 days. Change of mind where the product has not been given a fair trial period. Incorrect product ordered due to customer error. Damage caused by misuse, chewing, or physical tampering with the pendant.

How To Request A Refund

Email us at trywildly@outlook.com with your order number, the name on the order, and a brief description of your experience with the product. We aim to respond to all refund requests within 2 business days.

We reserve the right to request photographic evidence in cases where damage or misuse is suspected.

Exchanges

We do not currently offer exchanges. If you received a damaged or incorrect item please contact us immediately and we will resolve this at no cost to you.